Shipping Policy
Last Updated: December 26, 2024
Overview
At The Red Box, we are committed to ensuring your Indo-Chinese cuisine reaches you hot, fresh, and promptly. This shipping policy outlines our delivery procedures, timeframes, and terms. We currently service Chennai city limits, providing reliable delivery services through our trusted delivery partners.
Delivery Areas and Timeframes
We take pride in our efficient delivery network throughout Chennai. Our standard delivery timeframes are carefully structured to ensure fresh and timely delivery of your orders. For Chennai city limits, we typically complete deliveries within 30-45 minutes of order confirmation.
Order processing begins immediately upon confirmation of your payment. Orders are accepted from 11:00 AM to 10:30 PM daily. During festival seasons or peak periods, delivery times may be slightly extended, and we will communicate any such delays through our order tracking system.
Shipping Charges and Free Delivery
We maintain a transparent pricing structure for our delivery services. For orders within Chennai, we offer free delivery on purchases above ₹500. Orders below this threshold incur a delivery fee based on distance. All orders must meet our minimum order value of ₹200.
Our delivery charges are calculated based on:
- Distance from our restaurant
- Order value
- Peak hour surcharges (if applicable)
- Weather conditions
Order Tracking
We believe in maintaining complete transparency throughout your order journey. Once your order is confirmed and dispatched, you will receive real-time updates via SMS and phone regarding your order's status. Each order can be monitored through:
- Real-time delivery partner tracking
- SMS updates
- Phone support assistance
Our tracking system provides detailed information including order confirmation, processing status, dispatch notification, and expected delivery time.
Delivery Guidelines
Delivery Verification
All deliveries require:
- Customer presence at the delivery location
- Order verification at the time of delivery
- Contact number verification
- Temperature and quality check confirmation
Address Requirements
Your delivery address must include:
- Complete address with building/apartment number
- Landmark references
- Accurate contact number
- Specific delivery instructions if any
Failed Delivery Policy
First Attempt
If no one is available:
- Delivery partner will call provided contact numbers
- Wait for up to 30 minutes
- Return to restaurant if unreachable
Second Attempt
We will:
- Contact you to reschedule delivery
- Attempt delivery at agreed time
- Cancel order if unsuccessful with refund as per policy
Special Handling Instructions
We take extra care with:
- Hot items packed in temperature-maintained containers
- Soups and liquid items sealed specially
- Separate packaging for dry and wet items
- Special instructions followed as per customer requests
Shipping Restrictions
- Delivery limited to Chennai city limits
- Some areas may have restricted delivery times
- Bulk orders require advance notice
- Special items may have specific delivery radius limitations
Customer Support for Shipping
Our dedicated support team is available:
Support Services
- Track order status
- Update delivery instructions
- Reschedule deliveries
- Address modification requests
- Delivery complaints resolution
Force Majeure
While we strive to meet all delivery commitments, certain circumstances beyond our control may affect our delivery services:
- Severe weather conditions
- Heavy traffic
- Local restrictions
- Unexpected circumstances
In such cases, we will:
- Notify affected customers promptly
- Provide estimated new delivery times
- Offer cancellation options if significant delays expected
- Process refunds if delivery becomes impossible
Policy Updates
We reserve the right to modify this shipping policy to reflect changes in our delivery operations. Any changes will be effective immediately upon posting on our website. Continued use of our services after such modifications constitutes acceptance of the updated policy.